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DANA deposit and withdrawal

DANA is one of the most widely used e-wallets in Indonesia and Southeast Asia. On osg, linking your DANA account takes under two minutes. From your account dashboard, select "Deposit," choose DANA, and you are redirected to the DANA app or web gateway. Confirm the amount and authenticate using your DANA PIN or biometric. The transfer completes within subject to verification under standard network conditions. Withdrawal works the same way: select "Withdraw," enter your amount, and confirm. The funds return to your DANA wallet within subject to verification. DANA does not charge osg users for transfers, though your DANA account type may carry standard fees. Minimum deposit amounts start at descriptive ranges (typically our welcome offer or equivalent); maximum limits depend on your DANA account tier and daily transaction history. If a deposit does not credit within subject to verification, check your DANA transaction history to confirm the payment left your wallet. If it did, contact our support team with your transaction ID — we can trace the transfer and credit your account manually if needed.

OVO and GoPay usage

OVO and GoPay are competing e-wallet platforms with similar deposit and withdrawal flows on osg. Both require account linking before your first transaction. Log in, select "Deposit," and choose OVO or GoPay. You are redirected to the respective app or web portal. Authenticate and confirm the amount. Deposits typically credit within subject to verification. Withdrawal requests process within subject to verification back to your OVO or GoPay wallet. Both platforms support KYC verification, which osg requires before your first withdrawal. If your OVO or GoPay account is not yet verified, you can still deposit, but withdrawal requests will be held until you complete KYC on the e-wallet side. This usually takes 1–3 business days. Once verified, withdrawals process immediately. OVO and GoPay do not charge osg for transfers, but your account may have daily or monthly transaction limits. Check your e-wallet app settings to confirm your limits before attempting large deposits or withdrawals. If you hit a limit, wait until the next calendar day or contact your e-wallet provider to request a temporary increase.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a popular deposit method for users who prefer traditional banking. On osg, select "Deposit" and choose "Bank Transfer." Our system generates a unique virtual account number tied to your osg account. The VA number is valid for 24 hours. Transfer the desired amount from your personal bank account (BCA, Mandiri, BRI, or BNI) to the VA number. The transfer typically completes within subject to verification during business hours; transfers initiated after 5 PM may process the next business day. Once credited, the funds appear in your osg wallet immediately. For withdrawal, select "Withdraw" and choose "Bank Transfer." Enter your personal bank account number and the amount. Our system verifies the account matches your KYC details, then initiates a transfer back to your bank. Bank withdrawals typically process within 1–2 business hours on weekdays; weekend and holiday processing may take longer. No fees are charged by osg, but your bank may apply standard transfer fees. Keep your bank account details up to date in your osg profile to avoid withdrawal delays.

Fees, limits and verification

osg does not charge deposit or withdrawal fees. However, your payment provider may apply standard transaction fees depending on your account type and the amount transferred. E-wallets like DANA, OVO, and GoPay typically do not charge for peer-to-peer transfers, but bank transfers may incur small fees (usually our welcome offer–5,000 per transaction). Deposit and withdrawal limits vary by payment method and your account verification status. Unverified accounts can deposit but cannot withdraw. KYC verification requires a government-issued ID and proof of address. Upload both documents via your account dashboard; verification typically completes within 24 hours. Once verified, your withdrawal limit increases to a higher tier (usually our welcome offer or equivalent per day). Daily account preferences are typically our welcome offer or higher for verified accounts. If you need to increase your limits, contact our support team with your account details and reason for the request. Limits are reviewed on a case-by-case basis and may be adjusted within 1–3 business days.

Resolving a stalled transaction

If a deposit does not credit within the expected window, first check your payment provider's transaction history. Confirm that the payment left your e-wallet or bank account. If it did, note the transaction ID or reference number. Log in to your osg account and open a support ticket with the transaction details. Our team will trace the transfer on our end and confirm receipt. If the payment reached our system but was not credited to your account due to a technical error, we credit your account manually within 2–4 hours. If the payment did not reach us, we work with your payment provider to locate it. This process typically takes 3–5 business days. For withdrawals that are under review longer than expected, check your account dashboard for any pending KYC or compliance checks. If your account is flagged for verification, complete the requested steps immediately. Once cleared, your withdrawal resumes processing. If a withdrawal is delayed beyond the stated window without explanation, contact support with your withdrawal request ID. We investigate and provide an update within 24 hours. In rare cases, withdrawals may be held due to fraud-prevention checks; our team will notify you of any holds and the steps needed to resolve them.