osg Casino & Sportsbook Data Care

What Data We Collect on osg

We collect information in two main ways: directly (when you give it to us) and automatically (when you use our platform). Direct collection includes your email address or phone number, full name, date of birth, national ID or passport number, proof of address, and bank or e-wallet account details. We request this information during account registration and identity verification (KYC).

Automatic collection includes your IP address, browser type, device type, operating system, pages visited, games played, betting history, deposits and withdrawals, and session timestamps. We use cookies and similar tracking technology to gather this information. Your osg account also logs your activity—every sportsbook bet on Liga 1 or Champions League, every live blackjack hand, every slot spin—to maintain your transaction history and comply with gambling regulations.

We may also collect information from third parties. Payment processors like our DANA, e-wallet, mobile banking, and local payment partners provide confirmation that your deposit or withdrawal was successful. Identity verification services provide confirmation that your documents are valid. Fraud detection services may flag unusual account activity. All third-party information collection is limited to what is necessary to operate osg securely.

How We Use Your Data

We use your data to operate osg, verify your identity, process your deposits and withdrawals, and comply with legal obligations. Your email and phone are used to send account confirmations, withdrawal notifications, and security alerts. Your payment details are used only to process transactions via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. Your betting history is used to calculate your account balance, display your transaction history, and generate statements.

We use your IP address and device information to detect fraud, prevent account takeover, and enforce our terms. We analyze gameplay and betting patterns to improve our platform and identify technical issues. We do not use your data for marketing, targeted advertising, or anything unrelated to operating osg. We may use aggregated, non-identifiable data (e.g., "X thousand accounts placed bets on Piala Aff matches during Idul Fitri") for business analysis, but this cannot be linked back to you personally.

We retain your data for as long as your osg account is active, plus a period afterward to comply with record-keeping laws. If you close your account, we retain some data (payment records, anti-fraud records) for several years as required by financial regulations. We do not retain sensitive data (like full payment card numbers) longer than necessary.

Third Parties and Data Sharing

We share your data with third parties only when necessary to deliver osg services or comply with law. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your bank or e-wallet details to process deposits and withdrawals. These partners have their own privacy policies, and we recommend reviewing them. Identity verification services receive your ID and proof of address to confirm you are who you say you are. Fraud prevention services receive your IP, device, and transaction patterns to detect suspicious activity.

We may share data with regulatory authorities, law enforcement, or courts if required by law. We may also share data if osg is acquired, merged, or reorganized—in those cases, you would be notified of any material changes to this policy. We do not share your data with advertisers, data brokers, or any third party for commercial purposes beyond operating osg.

Cookies and Tracking Technology

osg uses cookies to remember your login status, store your preferences, and track your behavior on the platform. A cookie is a small text file stored on your device by your browser. We use session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period). Session cookies help you stay logged in while browsing osg. Persistent cookies help us remember your preferences on your next visit.

We use cookies to analyze how users interact with osg—which games are most popular, which sportsbook markets attract the most activity, and where users encounter problems. This information helps us improve osg. We also use cookies to prevent fraud and detect suspicious account activity. You can disable cookies in your browser settings, though this may affect osg's functionality.

We do not use cookies to track your activity outside osg. We do not share cookie data with advertisers. Third-party payment processors may set their own cookies when you complete a deposit via online payment, e-wallet, mobile banking, or local payment, but those cookies are controlled by the payment provider, not osg.

Your Rights and Data Subject Requests

You have the right to request access to all personal data we hold about you. You can request this through your osg account settings under Data & Privacy, or by contacting support through the FAQ sectionWe will provide your data in a readable format within a reasonable timeframe.

You have the right to request correction of inaccurate data. If your name, email, or payment details are incorrect in our system, you can update them directly in your account or request that we do so. You have the right to request deletion of your data, though we may retain some records (such as payment history) as required by law. You can also request that we restrict how we use your data—for example, you can request that we do not share your data with fraud detection services, though this may affect your account security.

To exercise any of these rights, contact our support team with a clear request. Include your osg account email and any relevant details. We will respond within 30 days. If we cannot fulfill your request (e.g., because we must retain the data for legal reasons), we will explain why.

Data Storage and International Transfer

Our servers are located in multiple countries. Your data may be stored or processed outside Indonesia, including in countries with different privacy laws. We use industry-standard encryption (TLS 1.2 or higher) to protect your data in transit. Data at rest is encrypted using AES-256 or equivalent. We implement access controls so only authorized osg staff can view sensitive data.

By using osg, you consent to your data being transferred to and stored in countries outside Indonesia. We take reasonable steps to ensure that recipients of your data maintain appropriate security standards. However, we cannot guarantee that data stored outside Indonesia receives the same legal protection as data stored in Indonesia.

Our infrastructure is reviewed regularly for security vulnerabilities. If we discover a data breach that affects your personal information, we will notify you without undue delay, along with information about what data was affected and what steps we are taking to remediate it.

Contact and Policy Updates

If you have questions about this privacy policy or how we handle your data, contact our support team through the FAQ section or through your osg account settings. We will respond to privacy inquiries within 7 business days.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email or by prominently displaying a notice on osg before the changes take effect. Your continued use of osg after such changes constitute your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of how we handle your data.

This privacy policy was last updated in 2024. We are committed to protecting your personal data and maintaining transparency about our practices. Our services are available only where local law permits gaming activity in your jurisdiction.

Summary: Your Data on osg

We at osg collect personal data (email, ID, payment details, activity logs) to operate our platform, verify your identity, and process your transactions. We use your data to detect fraud, comply with regulations, and improve osg. We share limited data with payment processors, identity verification services, and regulators only. We do not sell your data to marketers or use it for advertising.

Your data is encrypted in transit and at rest. Servers are located internationally, so your data may be processed outside Indonesia. You have rights to access, correct, delete, or restrict use of your personal data. Contact our support team to exercise these rights.

For more details on how we operate osg, including your account obligations and terms of service, see our terms and conditionsIf you have privacy concerns specific to your account, contact support through the FAQ