osg FAQ

To reset your password, go to the member login page and click the "Forgot password?" link. Enter your username or email address. osg will send a password reset link to your registered email within a few minutes. Click the link in the email to create a new password. If you do not receive the email, check your spam or junk folder. If the link expires or you need further help, contact our support team and provide your username and registered email address.

When you open an osg account, you provide a username, email address, password, mobile phone number, and agree to the terms and conditions. osg will send a verification email to confirm your address. After account creation, you must complete identity verification (KYC) by uploading a copy of your ID and a recent photo. This confirms your name, date of birth, and identity. osg stores this information securely and uses it to process withdrawals and comply with anti-money-laundering regulations. KYC typically takes a few hours to complete.

Log in to your osg account and go to account settings. You can update your email, phone number, password, and payment methods. You can also disable deposits temporarily or close your account. If you wish to take a break from osg, you may request that deposits be suspended for a set period. Contact our support team with your username and specify how long you want deposits paused. To close your account permanently, submit a request through account settings or contact support. Any remaining balance will be returned to your registered payment method.

To deposit via local payment, online payment, or e-wallet, log in to osg and go to the deposit page. Select your preferred payment method and enter the amount. osg will redirect you to the app or website of your e-wallet to confirm the payment. After you approve the transfer, the funds appear in your osg account within seconds or minutes. No additional fees are charged by osg, though your e-wallet provider may apply their own charges. Deposits are available during the Idul Fitri and Idul Adha holidays. If a deposit does not arrive after subject to verification, contact support with your transaction reference number.

osg does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment, e-wallet, mobile banking, local payment) may deduct their own transfer charges. These fees vary by provider and are applied separately from osg. When you request a withdrawal, osg will return your funds to the same payment method you used to deposit. Withdrawals are processed subject to verification windows, which may take a few business days depending on your bank or e-wallet. For questions about specific charges, contact your payment provider directly.

osg offers demo mode for some slot games, allowing you to play without spending real money. To access demo mode, browse the game library and select a game that displays a "Play demo" button. Demo play uses virtual credits that reset when you close the browser or after a set time. Winnings in demo mode do not transfer to your account balance. Demo mode is useful for learning game mechanics before you deposit. Live-dealer tables and sportsbook markets do not have demo mode; these require real money and an account in good standing.

osg may offer a new-customer welcome bonus on your first deposit, depending on your jurisdiction and the current promotion. The terms of any offer are displayed on the deposit page when you log in. Bonuses come with conditions — for example, you may need to complete a certain number of bets before you can withdraw bonus funds. Read the promotion terms carefully before depositing. If a bonus is not visible on your account, it may not be available in your region. Contact support for information about current promotions. osg does not disclose exact bonus amounts in advance.

To contact osg support, log in to your account and look for the support or help icon, usually at the bottom of the page. Select "Open a ticket" or "Contact support." Fill in the form with your username, email, and a description of your issue. Include your transaction reference number if the issue involves a deposit, withdrawal, or bet. Submit the form and you will receive a confirmation email with your ticket number. osg support will respond within a few hours during business hours. For urgent issues, indicate the priority level when you submit your ticket. You can check ticket status by logging in and viewing your open tickets.